FAQs

ABOUT BEYOND

What to learn about about Beyond Yourself? You can find our story, what we stand for, and tour our Head Quarters on our About Page. In this section you can find some common additional common questions people ask about us!

We are a proud Canadian company with our headquarters located in Sainte-Eulalie, Quebec roughly 1.5hrs from Montreal.

Unlike most supplement companies, we manufacture all of our products in-house. The Beyond Yourself HQ includes a state of the art 23,000 sqft manufacturing facility that's GMP certified.

Of course.

In accordance with Health Canada's vigorous standards all products are third part tested.

All of our products are analyzed by the industry leading microbiological lab company, Alpharmco.

PRODUCT QUESTIONS

Our goal is deliver the most transparency possible for each one of our products. On each product page you can find the detailed ingredients and nutritional information. You can find some of the more popular general questions here.

Yes!

Because our supplements are all manufactured in-house at our facility we can confidently say that our products are Gluten-Free and all ingredients are non-GMO, and free of any anti-biotics or hormones.

It is not advisable to consume any products that are past the expiration date.

All of our products are free from banned substances in accordance with Health Canada guidelines.

If you are competing in divisions which are regulated by WADA, IOC, or any other organization, then please ensure you review our nutritional panel to ensure that ingredients are in accordance with latest guidelines.

While some supplements can be used during pregnancy, we recommend speaking with your healthcare practitioner first.

Most protein shakes are deemed as “foods” and not “Dietary Supplements” so they are generally recognized as safe for consumption.

Products that are sold as “Dietary Supplements” are mostly recommended for Adult use only, however, check our labels as each product varies based on ingredients.

It's complicated.

According to Canadian/US regulations, the term "lactose-free" isn't supposed to be used to described any whey protein (even if it's contains less than 1% lactose)!

So the real answer is no, but neither is any other Whey Isolate!

This isn't anything to worry about!

We've designed our pre-workouts to blend super easily with just a couple shakes - this means that it is sensitive to moisture .

Just throw your tub of PreSET or SuperSET in the freezer over night to dry it back to regular powder form.

SHIPPING

We currently ship directly from our manufacturing facility in Quebec to ensure the fastest shipping time possible. Here are answers to some of common shipping questions that you might be looking for!

90% of orders are delivered within 3-5 days.

Because we manufacture, store, and ship product directly from our Head Quarters in Sainte-Eulalie, Quebec - we're able to minimize processing time and get you orders faster!

To keep shipping consistently fast and affordable for our customers - we exclusively ship with Purolator and Fedex, meaning that we are unable to ship to P.O. Boxes.

On your order confirmation you will receive a clickable tracking link for your parcel. Please allow 1 day for the tracking to activate.


If your order has not been delivered please contact the courier service using your tracking number.

If they are unable to assist you, please contact online@beyondyourself.ca

RETURNS, REFUNDS, & EXCHANGES

Yes, as long as the request is made within 60 minutes of placing the order.

Once it has been shipped you can still cancel your order, however, a refund will not be issued until we have received the product back, unopened and $9.99 will be deducted from your refund for shipping costs.

Should there be an issue with your order or a product in your order please contact online@beyondyourself.ca

No, we can only perform returns / exchanges with products purchased on our website.

Please connect with the retailer you purchased the product from to discuss a return/exchange.